1. Before booking any cruise products, travellers must fully understand the respective terms and conditions,
including any exemption clauses, of the cruise companies and the travel agents. During the voyage, the
captain of the cruise ship may decide, on the spot, to cancel or change any pre-planned legs of the voyage or
ports of call on grounds of bad weather, mechanical problems or any other force majeure causes for the safety
of the cruise ship and its passengers.

2. During the journey, travellers who have questions about the services provided or run into any incidents are
advised to rst refer to the terms and conditions of the cruise products they have purchased, and then
contact, when necessary, the cruise companies or the travel agents.

3. After returning to Hong Kong, travellers who are dissatised with the arrangements of the journey are advised
to rst refer to the terms and conditions of the cruise products they have purchased, and then contact, when
necessary, the following companies or institution for assistance in following up the matters:
(i) the cruise companies;
(ii) the travel agents; or
(iii) the Travel Industry Council of Hong Kong.
Travellers may also contact the Consumer Council for referral of the matters to the relevant companies or
institution.

4. Travellers who have purchased cruise products from travel agents are covered by the Travel Industry
Compensation Fund and the Package Tour Accident Contingency Fund Scheme. After payment, they should
check whether the receipts are franked with the adequate levy amount.

5. When choosing travel insurance, travellers must fully understand the cover of the policy, and then take out
suitable insurance to meet their own needs.